Terms & Conditions

“Sample Policy”

Spa Policies

Reservations:

We recommend scheduling your appointments as far in advance as possible to ensure availability of your desired time slots. To accommodate your schedule and guarantee your reservation, credit card information is required at the time of booking. Gift certificates may also be used in lieu of a credit card to hold your appointment. 

Cancellation Policies and Fees:

Your spa appointments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 

Any cancellations with less than 24 hours of notice are subject to a cancellation fee equal to half (50%) of the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will also be charged half (50%) of the cost of the scheduled service.  

We recognize that the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time slot. Additionally, our staff may work on an “on call” status and may have traveled to the spa specifically for your appointment. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation, so please have your credit card and/or gift certificate information ready when booking. You will not be billed unless there is a less than 24 hour (from scheduled appointment) cancellation or no show. Upon checkout, guests may choose their method of payment. 

Prices and Services:

All sales are final. Prices and services are subject to change without notice. We will do our best to keep our clients up-to-date on any changes that may occur, but encourage all clients to inquire about pricing and available services when booking your appointment.

Gift Certificate Policy:

Gift certificates may be purchased online or at the spa by phone at 619-408-6749, or you may contact us below. 

Out of town? Too busy? No problem. We can mail your gift certificate to you. 

Unfortunately, we are unable to process any returns, replace or reimburse any payment transactions on gift certificates if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Use of gift certificates must be mentioned when making your appointment.

​Gift certificate must be presented at the time of payment.

​Gratuity:

Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% (based on regular price) but is, of course, at your discretion. 

​Check in:

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. 

Personal Belongings:

Please leave all jewelry and valuable items at home. La Vie Day Spa is not responsible for lost or misplaced items.

Spa Promotions:

Spa specials cannot be used in combination with any other offer, promotions or third party gift certificates.